Terms of Use

FREE DELIVERY

We provide a free delivery service with an order of 12 bottles or $1000. For orders less than 12 bottles or $1000 worth of wine, a nominal $150 delivery charge will apply.

DELIVERY SCHEDULE

• HK Island– Mon- Sat
• New Territories– Every Tuesday & Thu
• Lantau & Outlying Islands–  currently only service in Tung Chung and Discovery Bay – Monday deliveries for orders received by the previous Fri

Delivery will be made within 2 working days after placing orders and making payment.

We hope you will enjoy your wines and the savings you have made. Cheers, from all of us here at Corks.

DISCLAIMER

Returns & Replacements

• Quality – If you buy any of our wines and you don’t like a bottle, we will credit your account for that bottle. If you have bought a whole case of one particular wine, then we will refund the whole case, provided that you have only drunk one bottle from the case.
• Stolen Wine – If you give instructions for us to leave your wine outside your house and the wine gets stolen, we’ll replace it free of charge, providing you notify us and the police within 24 hours.
• Breakages – In the event that any of the bottles in your case are broken or the labels are damaged, please let us know within 7 days and we’ll credit the money into your account.

Payment & Security

We use PayPal for all payment processing services and it is they who provide the secure credit card handling facilities on their site. No credit card details are asked for, accessed or retained by Corks or any affiliated or associated company. It is your responsibility to protect your password from being disclosed to any third party.

FAQ – What if I do not have a PayPal account?

A PayPal account is NOT required! – You can use a credit card in the normal way.

If you do not have a paypal account then when you arrive on the PayPal payment page you can ignore the login box and instead click on the link that is shown on the left of the page (see example image below)

DATA PROTECTION

Corks Privacy Promise

We take your privacy very seriously and will not pass your details to any third party, except our delivery company.

Ordering

All prices are quoted in Hong Kong Dollars, and may be per bottle or per case, as marked. The prices exclude any tax and duty.

We accept payment by PayPal, Visa and MasterCard.

Age Restriction

We won’t sell wine to anyone who isn’t 18 years old or over. Sorry, but that’s the law. By placing an order you confirm that you are at least 18 years old.

Limitation of liability

We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:

a. loss or damage was not foreseeable to both parties when the contract was formed;
b. loss or damage relates to business and/or non-consumers.

Subject to Returns & Replacements we will not be liable for loss or damage caused by the customer handling the wine. In particular we will not be liable for spillages or breakages.

Under no circumstance whatsoever shall Corks or any affiliates, directors, officers or employees (together, the “Company”) be liable for special or consequential damages including loss of business, and in no event shall any liability of the Company exceed the purchase price of any product purchased.

Customers should also be aware of the following inherent risks and warnings:

• Alcohol should be consumed in moderation.
• A case of wine is heavy so extra care should be taken when lifting it. If you are concerned about the weight we advise that you transfer the bottles 1 or 2 at a time